Office Policies

  1. Crisis: In the event of an emergency, please call 911.
  2. Appointments: All appointments are scheduled, rescheduled, and/or canceled through the online appointment calendar.
  3. Appointment Reminders: We use an automated system to make reminder texts and emails prior to your scheduled appointments. These are a courtesy and we are not responsible for appointments missed due to incorrect information or non-receipt of a message. It is your responsibility to keep your scheduled appointments.
  4. Prescription Refills: As a general rule, our office does not call in prescriptions for patients outside of your appointments. Our providers expect to see you to discuss your medications. If an appointment is missed and a medication refill is required, we charge a $25 fee.
  5. Cancellations/No Shows: Please provide us with at least 24 hours’ notice of appointment cancellations or rescheduling. This allows us to offer your spot to someone else. You will be financially responsible for appointments not cancelled or rescheduled with appropriate advanced notice. Consideration can sometimes be given for circumstances truly beyond your control.  Patients who cancel less than 24 hours before an appointment, or fail to attend their visit, will be charged a $75 no-show or late cancellation fee.
  6. Appointments That Begin Late: If our appointment begins late because you arrived late, the session will end at the time it normally would have ended. This is so that other patients may stay on schedule. If you arrive after the scheduled session has ended, we can sometimes accommodate you, if an already scheduled appointment cancels or no-shows, but this cannot be guaranteed. Otherwise, the visit will count as a no-show.
  7.  Emergency Appointments: Every effort will be made to accommodate a crisis and the need for earlier appointments. However, you may need to check the online calendar daily for cancellations, if no appointments are immediately available. Likewise, we cannot guarantee immediate rescheduling of missed appointments.
  8. Prior Authorizations: Some insurance plans require prior authorization for medications. If your plan requires a prior authorization, please ask the pharmacy to fax the information to our office. It is ultimately up to your insurance carrier to determine coverage for medications. It may take up to 72 hours to process.
  9. Medical Records: A Release of Medical Records must be signed in order to have your patient records sent to another health care provider. If you are requesting that your records be sent to another provider we will send you an electronic form to complete.
  10. Payment: Payment is required at the time that services are scheduled. We accept all major credit/debit/HSA cards.