Frequently asked questions – stg2022-11-03T18:07:36+00:00

Frequently asked questions.

Frequently asked questions.

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Are you available for emergencies?2019-10-10T17:56:46+00:00

No. In emergencies, please call 911. For less urgent matters, please contact the 24-hour Nursing hotline of your insurance company. Your local pharmacy is also a good source of information in non-emergent situations.

What types of payment do you accept?2021-10-21T16:25:04+00:00

We accept Visa, MasterCard, and American Express. Save

Is there a co-pay?2019-10-10T17:57:04+00:00

We do not collect a co-payment. The full amount is due at the time of service.

Will you file a claim for me?2019-10-10T17:57:16+00:00

If requested, we will provide you a receipt containing all the necessary information for you to file the claim, but we do not file it on your behalf. You can call your insurance company or visit its website to find the claim forms.

Do you accept insurance?2019-10-10T17:57:21+00:00

We are considered an “out-of-network” provider for all insurance companies. This means that you pay the full amount at the time of the service. You then submit a claim and your insurance will reimburse you a percentage of the fee depending on your plan and benefits.

How much are your services?2019-10-10T17:57:26+00:00

Payment for services varies and is due prior to seeing your provider. Please see pricing for more details.

Prescription Refills2019-10-10T17:57:37+00:00
  • Please use your appointment to discuss your medication(s), including refills.
  • If you need your medication adjusted, you will need to make an appointment with your provider. This cannot be done by email.
  • You are required to attend your scheduled appointments. To keep current as a patient, you must be seen at least once every 6 months.
  • If your prescription or medication is lost or stolen and you have difficulty with withdrawal symptoms, you should go to the nearest emergency room.
  • If you fail to been seen prior to running out of medications, there will be a $50 charge to process your refills. At that time, you will be given enough medication to last you until your next appointment, usually within two weeks.
Refill Policy2019-10-10T17:57:42+00:00

Refilling medications through pharmacies can be a frustrating experience for both patients and providers. In addition, errors and omissions are more likely to occur. For this reason, during each appointment you will be given enough refills to last until your next appointment. It is the patient’s responsibility to keep up with his or her appointment to obtain refills.

What do I need for my appointment?2019-10-10T17:57:48+00:00
  • For online appointments, we will send you a link prior to your appointment so you can check in 5 minutes ahead of time. Be sure you have paid for your appointment in advance.
  • Choose a quiet and private place free of distractions for you and your provider. Advise others in your home or office that you cannot be disturbed for 15-30 minutes. Close any doors, windows, and turn off televisions. Although not a requirement, to increase privacy and reduce ambient noise, you might consider using a headset. Here is one good example.
  • Be sure there is adequate lighting for your appointment so that your provider can see your entire face clearly. You may need additional lighting if the environment is too dark.
  • It is usually helpful to make a list of your concerns prior to your appointment. This promotes efficient use of your time and ensures that you don’t forget to mention anything important to your provider.
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