Although clearly stated in the agreement, due to unforeseen circumstances I was not able to meet at the appointed time. I realize it is a nonrefundable cost but to not be able to reschedule without and additional fee is far beyond disappointing. Dismayed. I won’t recommend this to anyone. The doctor said he “understood” but if so there was zero empathy, only dollar signs. These times are tough, I am REALLY struggling and need help, for which I am pleading, to no avail. Yes, I failed to keep the appointment. I own that, yet all I see are phony, self absorbed, scripted, money grubbing “we can help” smiling faces. YES, I KNOW what the agreement says. I am more than happy to try again but am not working and cannot afford the initial payment again. I missed the lifeboat. I have nothing but despair.